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Customer Service

 

Terms & Conditions of Use

Full details of our Terms and Conditions of Use for this site can be found by following the link.

Shipping & Delivery

Standard UK delivery is via a next working day carrier service. Offshore deliveries are via a 3 - 5 working day carrier service. Orders received before 12pm will usually be despatched on the same working day, orders received after 12pm will usually be despatched on the following working day, providing that we have the item(s) in stock.

Our carriage cost starts at £8.99 + VAT and is based on weight and location. There may be a surcharge for deliveries to the following locations: offshore, London, Isle of Wight, Scotland, Highlands, Dyfed, Powys, Cornwall, Anglesey and Gwynedd post codes

Deliveries will normally occur between 7am and 6pm during a working day, exact delivery time cannot be given. Working days are defined as Monday to Friday and exclude UK bank holidays.

A daytime contact telephone number is required so that the carrier can contact you if necessary.

Privacy & Security

Any personal data which you may provide us through this website is subject to our Privacy Policy.  Please follow the link to see futher information on how your personal data will be protected.

Cancellation, Returns & Replacements

You may cancel your order before your goods have been dispatched.

After the goods have been dispatched, you may cancel your order or exchange your items withing 7 days of receipt (see conditions below). Items that arrive damaged should be notified to us on the day of receipt.

We will pay the return postage costs for an item that arrives broken or damaged, or is defective in any way, or if it is not the item that was ordered (see conditions below).  We reserve the right to nominate the return carrier.

Call us on +44 (0) 1926 813111 or e-mail us at sales@niko.co.uk, within 24 hours of receipt, from 9am-5pm Mon-Thurs & 9am-4pm Fri.

All items should be returned to Niko Ltd, Units 15-21 Insight Park, Welsh Road East, Southam, Warwickshire, CV47 1NE, UK.  When returning it is recommended that you retain a receipt or certificate of postage for your own records, in the event of the product failing to reach us.

Conditions of return:

Unwanted items may be returned unopened in the original packaging with all tags/documentation in place.  Only items in perfect condition will be fully refunded, less the cost of the carriage.

Ordering

You will receive a confirmation via e-mail once your order has been placed through this website.  It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number.  You will receive a second e-mail confirming that your order has been despatch.

Payment, Pricing & Promotions

Payment should be made through this website via SagePay or PayPal. However the following alternative payment methods are also available: cheque, BACS, bank transfer or card payment over the telephone. When payment is made via an alternative payment method the goods will not be despatched until the payment has been received into our bank account.  Call us on +44 (0) 1926 813111 or e-mail us at sales@niko.co.uk if you wish to make a payment via an alternative payment method.

The following credit and debit cards are accepted: Visa, MasterCard, Maestro, Solo and American Express.

All prices are displayed in GBP and are exclusive of VAT, taxes and postage and packaging. 

From time to time we may offer promotions or discounts on some of our products. These offers will only be valid for the duration of the promotion and will expire as soon as the promotion has ended.

Niko Ltd reserves the right to change the price and description of any of its products without prior notice.

Viewing Orders

If you need to make an amendment to your order with us, please call us on +44 (0) 1926 813111 or e-mail us at sales@niko.co.uk and we will make the necessary changes.

Updating Account Information

You can make changes to your name, password, contact details, delivery and billing addresses and newsletter subscriptions by logging into your account.

Complaints Procedure

If you wish to make a complaint in relation to any of our products or services please call or email our sales team sales@niko.co.uk and they will log your complaint and work to resolve the issue as quickly as possible.